Contact our team
Help is available for account queries, technical issues, payment questions and general feedback. Contact the team via live chat, email or phone for prompt assistance. Account issues such as verification, deposits and withdrawals are handled through dedicated channels. For technical concerns, provide your username and a short description so we can investigate quickly. See contacts below for help with payments and urgent queries. Live chat is fastest; email replies within business hours. Phone support also available for complex account matters.
| Department | Contact |
|---|---|
| Customer support (accounts, verification & technical) | Email: [email protected] |
| General enquiries (company, billing & media) | Email: [email protected] |
| Affiliate enquiries (partner programme, commissions) | Email: [email protected] |
| Phone (local support) | Phone: +61 2 9376 4821 |
| Working hours | Hours: Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or situations requiring explanations or documents. Include a clear subject line and up-to-date contact details (registered email and phone) to avoid delays. This ensures we can verify and process your request efficiently. Please attach any relevant documents to your message to speed up handling.
Send us a message
Response Time
Support queries are typically handled promptly - most inquiries receive a response within one business day. Simple account or payment questions are usually resolved in that timeframe. More complex cases, such as verification or transaction investigations, can take longer depending on their nature and required checks. We'll keep you updated while we work through any extended issues.
Feedback
Send feedback, suggestions or ideas to help improve Vegastars. We review every message carefully and use what you tell us to improve the site, promotions and game selection. Short notes, screenshots or feature requests are welcome. Use live chat or email to get in touch - your input is considered for future updates and service improvements.